jayo 9 Privacy Policy

1. Introduction and Scope

jayo 9 places the highest importance on the personal privacy of its users. This Privacy Policy ("Policy") applies to all services provided through the jayo 9 platform's website and mobile application.

By registering an account on jayo 9 or using any of its services in accordance with the terms set out in this Policy, you automatically give your consent to this Policy. You are therefore encouraged to read this Policy carefully before using the platform.

To learn more about the general terms of using jayo 9's services, please read our Terms and Conditions page, which contains the complete guidelines for using the platform.

2. Types of Information Collected

jayo 9 collects the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• National ID number or passport details (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Information related to bonuses and promotions

2.3 Device and Technical Information

• IP address and device identification number
• Browser type and version
• Operating system
• Date and time of access to the platform

2.4 Behavioural Information

• Gaming history and betting records
• Browsing patterns on the platform
• Session duration and frequency

3. How Information Is Collected

jayo 9 collects user information through various methods. These methods are always carried out in a transparent and lawful manner.

3.1 Information Provided Directly

Information that users provide directly during account registration, identity verification (KYC), deposit and withdrawal processes, and when contacting customer support.

3.2 Automatically Collected Information

While you use the platform, our system automatically collects certain technical data — such as log files, cookies, session data, and device-related information.

3.3 Through Third Parties

A limited amount of information may be collected from trusted third-party verification services for identity verification and fraud prevention. Only the minimum necessary information is collected in such cases.

4. Purpose of Using Information

jayo 9 uses collected information only for the following legitimate purposes:

1. Service Operations: Creating accounts, verifying logins, processing deposits and withdrawals, and delivering the gaming experience.
2. Identity Verification: Confirming users' age and identity and complying with anti-money laundering regulations.
3. Customer Support: Resolving user issues via live chat or email.
4. Security: Preventing fraud, account theft, and cyber attacks.
5. Promotions and Bonuses: Delivering relevant offers to eligible users.
6. Service Improvement: Analysing usage patterns to improve the quality and performance of the platform.
7. Legal Compliance: Complying with applicable laws and regulations.

5. Data Storage and Security

jayo 9 uses industry-standard technologies and practices to protect user information. The key components of our security measures are described below:

5.1 Encryption

All data transfers are secured through SSL (Secure Socket Layer) encryption. Stored sensitive information — particularly financial data — is protected with an additional layer of encryption.

5.2 Access Control

Access to user information is restricted to authorised jayo 9 staff only. Each staff member's access is determined by their role and is reviewed on a regular basis.

5.3 Data Retention Period

User information is retained for as long as an account is active and, after account closure, for a defined period as required by law. Once the required period has ended, data is securely deleted.

5.4 Security Monitoring

Our systems are under continuous monitoring. If any unusual activity is detected, immediate action is taken and affected users are notified promptly.

6. Sharing Information with Third Parties

jayo 9 does not generally share users' personal information with third parties. However, this may be necessary in the following limited circumstances:

6.1 Service Providers

Trusted third parties involved in payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management receive only the minimum information required. Each of these parties operates under strict confidentiality agreements.

6.2 Legal Obligations

Information may be disclosed to the relevant authorities when required by a court order, government directive, or applicable law. In such cases, jayo 9 does not provide any information beyond what is required by law.

6.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred, but the new controlling authority will be required to maintain protections equivalent to those in this Privacy Policy.

7. Cookies and Tracking Technologies

The jayo 9 platform uses cookies and similar technologies to improve service quality and make the user experience smoother.

7.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and support the basic functionality of the platform.
• Functionality Cookies: Used to remember user preferences such as language and theme.
• Analytics Cookies: Collect anonymous statistics to help understand how the platform is used.

7.2 Managing Cookies

You can disable non-essential cookies from your browser settings. Please note, however, that disabling essential cookies may cause some core features of the platform to not work properly.

8. User Rights

jayo 9 recognises the following rights for every user regarding their own information:

8.1 Right to Know

You can contact us at any time to find out what information has been collected about you and how it is being used.

8.2 Right to Correction

You have the full right to request a correction if any of your information is inaccurate. Contact our support team with the correct details and the correction will be made as quickly as possible.

8.3 Right to Deletion

Where there is no legal obligation to retain it, you have the right to request that your personal information be deleted after your account is closed.

8.4 Right to Object to Processing

In certain circumstances, you have the right to object to the processing of your information. Please contact our support team regarding this.

8.5 Right to Data Portability

You have the right to request your provided information in a structured, readable format.

To exercise any of the above rights, please contact us via our 24/7 live chat or email support. Our team is able to assist in both Bengali and English.

9. Protection of Minors

All services on jayo 9 are for individuals aged 21 and above only. The protection of minors is a priority for us.

Age verification is mandatory during registration. If a user is found to have created an account by misrepresenting their age, the account will be closed immediately and all balances will be forfeited.

jayo 9 does not actively collect or process information from anyone under the age of 21. If we become aware that a minor has created an account, all related information will be deleted immediately.

To learn more about responsible gaming and to get help managing your own or a family member's gaming habits, please visit our Responsible Gaming page.

10. Policy Changes

jayo 9 reserves the right to modify or update this Privacy Policy as needed. When significant changes are made to the Policy:

• Users will be notified by email or through the platform at least 30 days before the changes take effect.
• The "Last Updated" date at the top of the Policy will be changed.
• Continued use of the platform after the new Policy takes effect will be considered acceptance of the updated Policy.

Minor changes — such as spelling corrections or language clarifications — may be made without prior notice.

To learn more about jayo 9, our goals, and our values, please read our About Us page.