jayo 9 Terms and Conditions

The specific meanings of certain words used in these terms and conditions are given below:

• "Platform" refers to the jayo 9 website, mobile application and all related digital services.
• "User" or "Member" refers to any person who is registered on jayo 9 and using its services.
• "Account" refers to a user's personal registered profile.
• "Bonus" refers to any financial or other benefit provided by jayo 9.
• "Wagering" or "Bet" refers to participation in any game or betting activity on the platform.
• "Net Loss" refers to the amount obtained by subtracting total winnings from total losses over a given period.

In this document, the words "we", "us" or "platform" refer to the entity operating jayo 9. The words "you" or "your" refer to the user.

2.1 Age Requirement and Eligibility

All jayo 9 services are available only to persons aged 21 or older. At the time of registration you must confirm your correct age and identity. If it is later found that a member opened an account while under the age of 21, that account will be closed immediately and the related deposits and winnings may be forfeited.

2.2 Single Account Policy

Each person may open only one account on jayo 9. If the same person opens more than one account, it will be considered a policy violation. jayo 9 reserves the right to suspend or close all such accounts.

2.3 Accuracy of Information

It is the user's responsibility to ensure that all information provided at registration is accurate, complete and kept up to date. Providing false or misleading information may result in the account being closed. jayo 9 may at any time request a government-issued ID, photograph or other documents for identity verification.

2.4 Account Security

It is your own responsibility to keep your login credentials (username and password) secure. If unauthorised access to your account occurs, you must notify the jayo 9 support team immediately. jayo 9 will not be responsible for any misuse of your account.

3.1 Deposit Methods and Limits

The payment methods currently accepted on jayo 9 are: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500. Although no fixed maximum deposit limit is specified, jayo 9 reserves the right to verify any large transaction.

3.2 Withdrawal Methods and Processing

Withdrawals from your account can also be made via bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes. Identity verification must be completed before making a withdrawal request.

3.3 Transaction Verification

In the case of unusual or suspicious transactions, jayo 9 may carry out an additional verification process. The funds concerned may be temporarily held during this process. If evidence of fraudulent transactions is found, the account will be suspended or closed.

4.1 Welcome Bonus

New members on jayo 9 receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example: if someone deposits ৳1,000 they will receive a ৳2,000 bonus and their total balance will be ৳3,000. To withdraw the bonus amount, a wagering requirement must be met: the bonus amount must be wagered 10 times. In the example, after placing a total of ৳2,000 × 10 = ৳20,000 in bets, the bonus winnings can be withdrawn.

4.2 Bonus Usage Terms

Bonus funds cannot be withdrawn directly — they can only be used for playing on the platform. If the wagering requirement is not met within the specified time after the bonus becomes active, the bonus will be cancelled. Each bonus promotion may have its own rules, which will be stated on the relevant offer page.

4.3 VIP Cashback

The jayo 9 VIP programme has three tiers: Bronze, Silver and Gold. Weekly cashback is available at each tier — up to 0.3% for Bronze, up to 0.7% for Silver and up to 1.0% for Gold on net losses. Example: a Silver member who has a net loss of ৳20,000 in one week will receive a maximum cashback of ৳140. Members can move up to a higher tier through regular participation and activity.

4.4 Promotion Abuse

Any attempt to circumvent bonus or promotion terms — such as using multiple accounts, coordinated betting or any other method — is a direct policy violation. In such cases the bonus and related winnings will be forfeited and the account may be closed.

5.1 Fair Participation

All games on jayo 9 are conducted fairly and transparently. If any user attempts to gain an advantage through software bugs, technical manipulation or any other improper method, the relevant account will be closed.

5.2 Technical Issues

If the outcome of any bet is affected by a server error, network disconnection or any other technical reason, jayo 9 reserves the right to cancel or reprocess that bet as needed. Any balance or winnings incorrectly displayed due to a technical error will be automatically corrected.

5.3 Prohibited Activities

The following activities are strictly prohibited:

• Attempting to control outcomes by placing coordinated bets from the same or different accounts
• Using automated bots or software to manage bets
• Attempting unauthorised access to the platform's systems
• Conducting activities using another member's identity
• Using the platform for money laundering or illegal financial activities

jayo 9 gives the highest priority to protecting users' personal information. Full details of how your information is collected, stored and used are given in our Privacy Policy. It is important to read that document alongside these terms and conditions, as together they define your relationship with jayo 9.

By using the platform you consent to the information you provide being used for service improvement, identity verification and compliance with applicable laws. The transfer of information to third parties is clearly described in our Privacy Policy.

jayo 9 recognises that gambling is a form of entertainment, but it can become addictive. Members can set their own betting limits. Full details of self-exclusion, limit-setting and support are available on our Responsible Gaming page.

If a member feels that their gambling habits are getting out of control, they can contact the jayo 9 support team to request a temporary or permanent account closure. This facility is completely free of charge and takes effect immediately.

• Set your own weekly or monthly deposit limits
• Take a break from the platform for a set period
• Request permanent account closure if needed
• Seek professional help if signs of problem gambling appear

8.1 jayo 9's Rights

jayo 9 reserves the right to suspend or close an account without prior notice in any of the following circumstances:

• Violation of any clause of these terms and conditions
• Providing false or misleading information
• Fraudulent or suspicious activity
• Extended period of inactivity
• Legal or regulatory reasons

8.2 User Rights

A user may also request account closure at any time. All applicable wagering requirements must be met before the account is closed. Any valid remaining balance will be returned after verification.

jayo 9 makes every effort to keep its services uninterrupted, but temporary disruptions may occur for technical reasons. jayo 9 will not be liable in the following cases:

• Betting losses caused by internet disconnection
• Problems caused by the user's device or software
• Delays or failures by third-party payment providers
• Losses arising from insecurity of the user's account credentials
• Service disruption due to force majeure or natural disasters

In the event of any dispute or complaint, please contact the jayo 9 support team first. For answers to common questions, you can visit our Frequently Asked Questions.

If you have any questions or complaints about these terms and conditions, please contact the jayo 9 support team. Our support is available seven days a week, 24 hours a day:

• Live Chat: available directly on the platform
• Email: [email protected]

Support is provided in both Bengali and English.

10.1 Changes to Terms

jayo 9 reserves the right to change these terms and conditions at any time. Members will be notified of important changes by email or through the platform. Continued use of the service after any change means the new terms have been accepted.

10.2 Applicable Law

These terms and conditions will be governed and interpreted in accordance with applicable law. The relevant jurisdiction will apply in the event of any legal dispute.